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Free technical support is provided to all customers during their first year of ownership. Economical support plans are available for system owners who wish to protect their investment after the first year. These plans include free software updates and a variety of other benefits. Please contact us for additional details.
Technical support is also available on a per-incident basis for organizations without technical support plans. The current rate is $55/hour. In order to ensure prompt service when calling for support, please have your software version number, information about the configuration of your computer and your credit card number available.
TELEPHONE SUPPORT
Hours: Monday - Friday, 7:30am - 7:30pm ET