Home > Warranty / Maintenance

Purchasers of Option Technologies Interactive software products are automatically enrolled in the Software Support Program for the first year. Beginning with the first anniversary of your purchase of a software license you can choose to extend your Software Support Program agreement.

Hardware Warranty - Option Technologies Interactive warrants the OptionFinder wireless audience response system for a period of twenty-four (24) months from the date of manufacture for any material or workmanship defect in the product. The warranty does not extend to batteries or any product component which has been subjected to misuse, neglect, accidental breakage, improper installation, usage outside present guidelines, or alteration outside the factory. Option Technologies Interactive agrees to remedy, at the factory, any product defect or, at its discretion, replace any component or part of the product, provided the owner complies with our RMA procedures. Please contact our Technical Support team at 800.776.9974 for assistance.

Software Upgrades - As a Support Program participant you are entitled to free software upgrades as they are released for your licensed product during your contract period. You will automatically be notified by e-mail of upgrade availability and any technical advisories, patches and plug-ins for our products.

Telephone Support - Our technical support staff is specially trained to perform in-depth troubleshooting activities over the telephone and by e-mail. Access to telephone support is available from 7:30 a.m. to 7:30 p.m. Eastern Time, Monday through Friday, except holidays.

Support Via E-mail - Software Support Program participants receive access to e-mail technical support during regular business hours (7:30 a.m. to 7:30 p.m. Eastern Time, Monday through Friday).

Web Training Workshops - As a Support Program member you will receive a certificate for one free 60 minute web-based training workshop.