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Home > Products > Warranty/Maintenance

Audience Response System Software Maintenance Program

Click here to download this page as a PDF document.

  • Core License per year: $395


  • Additional Licenses $150 each


  • Free software upgrades


  • Technical support: 10 incidents by phone or e-mail


  • Customer Care Newsletter


  • Web training workshops ($199.95 value per workshop)


  • 20% discount on OTI rental equipment, training, conferences and workshops

Software Maintenance and Support - Purchasers of OTI software products are automatically enrolled in OTI’s Software Maintenance Program for the first year. Beginning with the anniversary of your purchase of a software license, you can opt to continue your membership in the program.

Software Upgrades - As a Maintenance Program participant you will be entitled to all software upgrades for the product you have licensed as they become available during your contract period. You will automatically be notified by e-mail of upgrade availability, as well as the latest technical advisories, patches and plug-ins for OTI products. Upgrades are distributed via software download from the OTI website or on CD-ROM (shipping and handling fees may apply).

Telephone Support Incidents - Option Technologies support centers are staffed by skilled personnel who provide assistance with any technical problems you may experience with your OTI software or hardware. Each technical support assistant is specifically trained to perform in-depth troubleshooting activities over the telephone and by e-mail. Access to telephone support is available during specified hours: 9:00 a.m. to 7:00 p.m. EST Monday through Friday except holidays.

Support Via E-mail - Support participants receive access to e-mail technical support during regular business hours (9:00 a.m. to 7:00 p.m. Eastern Standard Time, Monday through Friday).

Web Training Workshops - As a Maintenance Program member, you will receive a coupon for one free 60 minute web-based training workshop. Each month, OTI publishes a schedule of upcoming workshops on the website.