• mobilization for change (from 10 to more than 500 participants)
• strategy planning
• business process re-engineering
• internal audit control self-assessment (CSA)
• risk self-assessment
• human resource planning (performance, succession, feedback)
• training (from executives to frontline; continuing medical education)
• design reviews (products, information systems, market surveys, strategy plans)
• quality planning and self-assessment (Baldrige assessments)
• budget and capital resource allocation
• town hall meetings
• employee and customer focus groups
• large employee and sales meetings
• team building

Government \ Education Administrative Office of the Courts (San Francisco) Air Force Intelligence Annenberg School Argonne National Laboratory Arizona Supreme Court Berkley Labs. Bureau of Reclamation Center for Educational Tech. Center for Advanced Purchasing Studies City of Scottsdale Clerk of the Circuit Court Cornell University Defense Sys. Management Department of Defense East Carolina University Florida State University Florida Supreme Courts Georgia State University HICFA Illinois State University Indiana University Internal Revenue Service InterTechnologies Group Kellogg Biological Station Lawrence Berkeley Labs Leadership & Local Gov. Educ. Project Los Alamos National Laboratories Los Angeles Superior Court Minnesota DOT National Computer Board National Security Agency Naval Post Graduate School NSW Department of Health Office of Naval Intelligence Rochester/Olmstead Planning Total Systems Services, Inc. TRADOC Transportation Dept., State of MN UC Lawrence Berkley Labs University of Colorado University of Georgia University of Georgia, ICAD University of North Carolina University of St.Thomas University Sains Malaysia University Teknologi Malaysia University of Texas Health Science Ctr. University of Texas Medical School University of Wisconsin, Stevens Point U.S. Department of Energy U.S. Department of Transportation U.S. GSA U.S. Naval Air Training Center U.S. Naval Department of Energy U.S. Naval Intelligence Virginia University Washington Administrator for the Courts Weber State University

Health Care/Not-For-Profit Abington Hospital Adventist Health System Advocate Health Care Alexian Brothers Alliant Health System Allina Health Systems Akron Children's Hospital Medical Ctr. Battelle Memorial Institute Baylor Healthcare Systems Blue Cross Blue Shield of Kansas City Blue Cross Blue Shield of MN Blue Cross Blue Shield Association Bristol Myers Squibb Butterworth Health Corporation Carondelet Health Corporation Child Welfare League of America, Inc. Children's Hospital Medical Center Dairy Farmers Empire Blue Cross Blue Shield Ethicon Endo-Surgery W.A. Foote Memorial Hospital Fransiscan Health Services Grant Riverside Hospitals Group Health Association Hamot Health HealthSpan Corporation Health Partners Health Trust Healthcare Association of Southern CA Henry Ford Health System Integris Iroquois Healthcare Kaiser Permanente Lodi Memorial Hospital Loma Linda University Hospital Maryland Hospital Education Institute Mayo Clinic McKay Dee Hospital McLaren Medical Medical Education Collaborative Memorial Medical Center Montgomery County Child Welfare Northeast Georgia Health System Northern Michigan Hospital SCVIR Shawnee Mission Medical Center Sisters of Mercy South Community Hospital Spectrum Health Corp. SSM Health Care System St. Agnes Medical Center St. Joseph's Hospital/Arizona St. Luke's Hospital St. Vincent Health Center Strong Memorial Hospital Sutter Health System Swedish Medical Center Tucson Medical Center University of Chicago Hospitals University of Michigan Medical VA Hospital Weiss Memorial Hospital

Financial American Express AMP Society Barclay's Bank BDO/Seidman Bristol Myers & Squibb Colorado Credit Union Commonwealth Bank of Australia Continental Insurance Coopers & Lybrand Credit Union National Assoc. Credit Union Services Corp. Ernst & Young Company FannieMae Farm Credit Services GE Capital Fleet Services General RE Services Corp. Internal Revenue Service Lincoln National KPMG Peat Marwick Lutheran Brotherhood MGIC National Australia Bank National Westminsters Bank Nations Bank Nationwide Mutual Insurance Co. New York Life Prudential Bank Salomon Brothers Inc. State Street Bank Universal Underwriters Group

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