FAQ: What kind of support is there once I purchase?

FAQ: What kind of support is there once I purchase?

Answer:

We offer a complete support package through our OTI Software Maintenance Program. Anyone who purchases a system receives one year of enrollment in the OTI’s Software Maintenance Program. That includes web training with a live instructor. This may be a personalized 90-minute session for you and members of your team to watch and participate in as an interactive session. We even hold live, web-based training at scheduled times during each month. As additional people join your team or you need to brush up on your skills to operate the system, you can just contact us and enroll in a live web-based training session.

Over the course of the year, you receive software upgrades, so you can get the very latest software that is compatible with your Windows Operating System and the latest versions of Microsoft Office and PowerPoint.

You can get additional technical support by picking up the phone and calling our office. This is one of the key differentiators between us and our competitors. You can speak to a live person who will provide you with technical support or send us an email and we can provide you email support at your convenience. It’s up to you how and when to get additional technical support and training.

Our hardware has a limited warranty; if you purchase a system from us, for the first two years after you purchase, you simply send it back to us and we will either repair or replace the component at no cost to you.

Additionally, we offer on-site training. We send out a member of our team to do a live instructional workshop for the people in your organization. We typically like to limit these on-site training sessions to 8 people as it is a hands-on workshop and we encourage each person to have a computer with the software loaded onto it. Our instructor can move around the room to teach software skills, plug in the hardware, and practice the skills required with participants to have successful implementation of the OptionPower polling system. The workshop is usually one day, but it can be extended to two days where we can do additional training on advanced modules of OptionPower, such as the Group Competition Module, the Decision Support Module, the Employee Survey Module. These modules are additional add-ins to OptionPower. These sessions often start at 9:00-9:30 A.M. and run until 3:00 or 4:00 P.M. We provide a published workbook that has instructional and review materials for everyone enrolled in the workshop.